| Conversations
- In-bound / Out-bound and internal Phone System Data - Number dialed, Start/Stop time, Caller ID, and touch tone* Comments - Additional information entered by Agent/Employee |
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Screens - Remotely capture any networked desktop image |
| Server
- Store all data for up to three years Desktop -Store individual conversations indefinitely DVDR - Scheduled back up to DVD,CD or DAT |
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| FLOPPY
- Save individual conversations |
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| E-Mail accounts - send the conversation to a colleague in WAV file format | |
| Sales Customer Satisfaction Corporate Security Customer Retention Employee Productivity The Bottom Line |
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| Call
Centers Order Desks Customer Service Centers Medical Clinics Lawyer's Offices Collection Agencies Financial Institutions Customer Service Centers Training Desks Customer Interactions |
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| ........ |  |
Should
I record conversations? Click here to find out. |
| VoiceGate's
affordable Intelligent Line Tap Hiz Telephone Recording
Devices provide enterprises the ability to record phone calls
between customers and employees. These recorded conversations
can serve to limit corporate liability by quickly resolving disputes
before they get out of hand by e-mailing a copy of the recorded
conversation to quickly settle the issues at hand. If used as
a training/coaching tool for reviewing Agent/Employee recorded
phone calls and desktop activity, Corporations can significantly
increase customer satisfaction and reduce Agent/Employee churn rates.
VoiceGate has a telephone recorder / call logging solution for all telephone recording applications and on all phone systems. From stand alone affordable, entry level telephone recording solutions, to networked business phone tapping installations growing to hundreds of agents or employees, and sporting advanced features such as: Desktop screen surveillance; real time phone tap and transaction recording; networked record phone call streaming; internet connectivity; auto archival of record telephone conversations, telephone data and Agent or Employee's comments to DVDR or CDR; and remote Call Center Manager, allowing call center administrators to service observe any Call Center agent from any touch tone phone anywhere on earth. |